Below are answers to questions we've been asked with great frequency.
Q. What currency do you use?
A. All of our products are displayed in British Sterling (GBP) by default. However, you can choose to have live prices displayed in a number of currencies by selecting your region's currency from the drop down menu in the top right of the website on desktop, or at the bottom of the page in the footer if you are browsing on a mobile device.
Q. What is the difference between GT and TT?
A. The difference is the pattern of the carbon fibre weave, the GT reflects the woven carbon fibre found in Formula One racing, where as TT reflects the type of weave used in the world of super bikes.
Q. A lot of the products are out of stock. When will they be back in stock?
A. Because our products are all handmade we only produce a small number of exclusive products everyday. We update the website daily with new stock between 1600 and 1900 GMT except weekends. If you would like to reserve one of the day just drop us an email and we will arrange it for you so you don't miss out.
Q. Do you ship internationally?
A. Yes we ship to anywhere in the world.
Q. How long does shipping take?
A. Domestic post has a delivery estimate of 2-3 working days from date of postage. International postage has a delivery estimate of 5-7 working days from date of postage. In rare circumstances, domestic post can take up to twenty days to arrive and twenty five for international.
Q. Which courier service do you use?
A. Royal Mail is our service of choice. other shipping options are available on checkout through DHL, UPS, and Hermes depending on where you are in the world.
Q. I'm an international customer. Who will deliver my parcel?
A. Your domestic postal service (unless a separate courier agreement has been arranged) will take over from Royal Mail once your parcel has arrived in your country.
Q. Can I track my parcel?
A. Indeed. We're working to implement automated tracking, but currently tracking numbers are available on request. Tracking numbers will be available the day after posting. Parcels sent by Royal Mail can be tracked here.
Q. How many cards do the wallets hold?
A. You can store three cards internally and up to eight comfortably in the rear strap.
Q. What is the leather made of?
A. Carbon fibre impregnated leather. This stuff is currently used in high end vehicles (yachts, supercars and so on) and in Formula One, all due to it's incredible abrasion resistance and it looks amazing.
Q. I have made a mistake and no longer want the product, what do I do?
A. Not a problem, just return the product in its original packaging, in an undamaged working state, and we will give you a full refund for the price of the item.
Q. Where do I send the product back to?
A. You can return products back to our studio, addressed as:
2 Bradley Street
Q. What is your returns policy?
A. Our full returns policy can be found here.
Questions regarding Lockstone
A. This will vary dependent on the strength of the fragrance itself. Below is a list of fragrance types and their varying strengths:
Perfume: high concentration of essences that see up to 40% of the formula being pure scent.
Eau de Parfum: contains over 15% of pure essence
Eau de Toilette can contain up to around 10% aromatic essence
Eau de Cologne This tends to contain about 7% aromatic essence
A. This all depends how strong you want your fragrance to be. In the case of strong fragrances (high concentration of pure scent), you may only wish to charge once or twice a week. For subtler scents, daily to once every few days may be more appropriate.
A. With the Plus range, you can change the stone to a different fragrance. With the One range, we advise you only use one fragrance
A. We've been testing it for months, wearing it at the gym, out running etc. Tested with both alcohol free and normal alcohol fragrances. We found because the moisture is absorbed and expelled through osmosis, combined with the application of fragrances every 2-3 days, The material didn't seem to hold on to any unwanted smells.
A. Yes, Lockstone is unisex.
A. It is possible. It takes a while to completely remove the original fragrance as the scent soaks into the core. It is possible, it just wouldn't be immediate.
A. The fragrance sticks around for quite a long time, so we recommend having one fragrance per stone. You can rinse out the original scent using water, but it takes a very long time to completely remove the scent.
A. Lockstone works via capillary action. Water molecules are drawn deep into the material and then allowed to migrate back to the surface through osmosis. Here, the water evaporates and releases the fragrance onto the skin in a slow and controlled manner
A. Lockstone does not feature a fragrance itself. You will be able to add your own fragrance to the stone to make it truly yours.
A. Absolutely. Lockstone is designed to hold all kinds of fragrances, including solid perfumes also.
A. We do not recommend using essential oils with Lockstone
If you have any other questions, just send an email to firstname.lastname@example.org and one of the team will be in touch to help answer your question.