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Shipping & Returns

Below is shipping information that you may find useful when making an order.
 

Tracking

Our primary courier is Royal Mail. Tracking numbers for Royal Mail also work in a large number of other postal service websites, such as USPS. More accurate tracking may be available from the delivery service working in partnership with Royal Mail in the country of destination.
Royal Mail Tracking
Aftership Tracking

Aftership will automatically search via the originating courier. If you know which courier will be delivering your item(s) (see link below), you may be able to switch to their tracking through Aftership and possibly see more up to date information on your shipment(s).

A list of international delivery partners can be found here:
Royal Mail International Delivery Partners

All prices and shipping estimates are correct as of August 2017.

Telephone numbers may be requested as part of a courier's service. We will provide the courier with a contact telephone number for your order if requested. The couriers are prohibited by law to share or use your contact details for any other purpose than the delivery of your order.


Domestic Shipping

Domestic shipping is defined as within the UK. We offer a variety of options for shipping as detailed below. For information on if you qualify as part of the UK, please visit the Royal Mail website.
Domestic shipping for orders above a value of £200 will be processed by either DHL, UPS or FedEx (or other available courier) for security purposes.

Please note that all figures stated below are guide prices, the total may alter depending on order size, weight and destination.

ROYAL MAIL
1ST CLASS 2ND CLASS
1-3 WORKING DAYS 3-5 WORKING DAYS
Up to 250g
(e.g. 2 lockstone items
/ 1 wallet)
£3.00 £2.00
Over 250g 
(e.g. 3 lockstone items
/ 1 watch)
£5.00 £4.00

    Free shipping on orders over £50.

    UPS Next Day

    Available provided an order is submitted before 11:30am.

    • Up to 1kg - £8.40 
     

    International Shipping

    We use Royal Mail International Tracked & Signed as our standard shipping method for international orders. Prices are generated from the zoning outlines set out by Royal Mail. You can find out which zone your country resides in at the Royal Mail website.
    Royal Mail gives an estimate of delivery within 5-7 working days of a parcel being posted. They aim to deliver to international destinations within 25 days. Some regions may experience longer delivery times due to distance and/or internal postal services processing the parcel(s).
    Once a shipment is in the possession of Royal Mail, we cannot retrieve the item. Upon arrival into an international destination, most often, the national postal service will take over from Royal Mail. 

    Some countries are excluded from the Signed service and will be sent as Tracked parcels.Others are excluded from the Tracked service and will be sent as Signed.
    For more information, please click here: Royal Mail International Service Coverage

    International shipping for orders above a value of £270 will be processed by either DHL, UPS or FedEx (or other available courier) for security purposes.


    EUROPE
    Please note that all figures stated below are guide prices, the total may alter depending on order size, weight and destination.

    STANDARD SHIPPING EXPRESS SHIPPING*
    ROYAL MAIL
    TRACKED AND SIGNED FOR 3-5 WORKING DAYS
    FEDEX
    48H PRIORITY
    2 WORKING DAYS
    Up to 100g
    (e.g. 1 lockstone item)
    £7.60 From £14.10
    100g - 250g
    (e.g. 2 lockstone items / 1 wallet)
    £8.05 From £14.10
    250g - 500g
    (e.g. 3 lockstone items / 1 watch)
    £9.80 From £14.10
    Over 500g
    (e.g. 5+ lockstone items)
    £12.50 From £14.10

    Free shipping on orders over £100.

    *FedEx orders processed before 12pm GMT will be collected for Next Day delivery. After 12pm GMT, orders will be processed for Next Day delivery on the following business day.
    Collections, shipments and deliveries occur on working days only (Monday to Friday).

     


    USA, CANADA & MEXICO
    Please note that all figures stated below are guide prices, the total may alter depending on order size, weight and destination.

     STANDARD SHIPPING EXPRESS SHIPPING
    ROYAL MAIL 
    TRACKED AND SIGNED FOR
    3-5 WORKING DAYS
    FEDEX 
    48H PRIORITY
    2 WORKING DAYS
    Up to 100g
    (e.g. 1 lockstone item)
    £3.15 £8.30
    100g - 250g
    (e.g. 2 lockstone items / 1 wallet)
    £4.00 £8.30
    250g - 500g
    (e.g. 3 lockstone items / 1 watch)
    £7.00 £8.30
    Over 500g
    (e.g. 5+ lockstone items)
    From £10.75 From £8.30

    Free shipping on orders over £100.

    *FedEx orders processed before 12pm GMT will be collected for Next Day delivery. After 12pm GMT, orders will be processed for Next Day delivery on the following business day.
    Orders to Mexico will be shipped on a 48 Hours Priority service.
    Collections, shipments and deliveries occur on working days only (Monday to Friday).

     


    REST OF WORLD (MINUS KUWAIT & UAE)
    Please note that all figures stated below are guide prices, the total may alter depending on order size, weight and destination.

     STANDARD SHIPPING
    ROYAL MAIL 
    TRACKED AND SIGNED FOR
    3-5 WORKING DAYS
    Up to 100g
    (e.g. 1 lockstone item)
    £8.35
    100g - 250g
    (e.g. 2 lockstone items / 1 wallet)
    £9.30
    250g - 500g
    (e.g. 3 lockstone items / 1 watch)
    £12.45
    Over 500g
    (e.g. 5+ lockstone items)
    From £12.45

    Free shipping on orders over £100.


    KUWAIT & UAE
    Please note that all figures stated below are guide prices, the total may alter depending on order size, weight and destination.
    A PO BOX NUMBER IS REQUIRED FOR UAE DESTINATIONS 


     STANDARD SHIPPING EXPRESS SHIPPING
    DPD
    TRACKED AND SIGNED FOR
    4-7 WORKING DAYS
    FEDEX
    48H PRIORITY
    2 WORKING DAYS
    Up to 500g £9.00 £17.65
    Free shipping on orders over £100.

    *FedEx orders processed before 12pm GMT will be collected for Next Day delivery. After 12pm GMT, orders will be processed for Next Day delivery on the following business day.
    Collections, shipments and deliveries occur on working days only (Monday to Friday).


    RETURNS

    Our policy lasts 30 days. If 30 days have gone by since your purchase we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds may be granted:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
    • Any item that is returned more than 30 days after delivery

    Where the buyer has changed their mind about their purchase and wishes to return the item for reasons outside of faults or retailer error, the buyer pays return postage.

    REFUNDS

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. On rare occasions, we will receive items back to us as the postal or courier service has been unable to deliver. We will notify you of the circumstances to arrange either redelivery or a refund. Redelivery will require postage to be paid by the customer in instances where they were unavailable to receive the item(s) or have provided incorrect shipping information. The postage fee will vary depending on the shipping destination and service used and will be determined via correspondence between Vanacci and the customer. 

    Items that are declared as delivered by the postal service or courier used in a customer's order will be considered delivered and Vanacci hold no responsibility over the actions of third-party services, such as Royal Mail, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.

    In cases of refunds that are not in British Pound Sterling (GBP), Vanacci will refund the British Pound Sterling (GBP) amount to the customer and are not responsible for variances in currency values against British Pound Sterling (GBP).

    If an order is returned to us by the postal services due to, but not limited to, non-collection. incorrect/insufficient address details or being un-deliverable at the address given, we will refund the items in the order immediately. The refund will not include shipping fees.

    Where items are returned to us due to delivery not being possible or a customer has not collected or re-arranged delivery for the item(s), the item(s) will be eligible for shipping again once they are received by Vanacci at their nominated return address. Resending items will require postage to be paid and will vary by region as to the cost.



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