Shipping & Returns

Below is shipping information that you may find useful for making your orders.

 

Tracking
Our primary courier is Royal Mail. Tracking numbers for Royal Mail also work in a large number of other postal service websites, such as USPS. More accurate tracking may be available from the delivery service working in partnership with Royal Mail in the country of destination.
Aftership will automatically search via the originating courier. If you know which courier will be delivering your item(s) (see link below), you may be able to switch to their tracking through Aftership and possibly see more up to date information on your shipment(s).
A list of international delivery partners can be found here:

 

All prices and shipping estimates are correct as of March 2016.

Domestic Shipping

Domestic shipping is defined as within the UK. We offer a variety of options for shipping as detailed below:

First Class Royal Mail 24 Signed For up to 100g: £1.32 
Estimated Delivery Time: 1-3 working days
First Class Royal Mail 24 Signed For 101g to 250g: £1.48
Estimated Delivery Time: 1-3 working days

Second Class Royal Mail 48 Signed For up to 100g: £1.11
Estimated Delivery Time: 3-5 working days
Second Class Royal Mail 48 Signed For 101g to 250g: £1.39
Estimated Delivery Time: 3-5 working days

Next Day UPS Delivery: £8.40
Available provided an order is submitted before 11:30am.

Orders over £50: FREE! (Royal Mail 48 Signed For)
For information on if you qualify as part of the UK, please visit the Royal Mail website.

Hermes Tracked & Signed For 2-5 Working Days up to 1kg: £3.98

Hermes Tracked & Signed For 2-5 Working Days 1kg to 2kg: £4.98

Hermes Tracked & Signed For 2-5 Working Days 2kg to 5kg: £8.69

For information on if you qualify as part of the UK, please visit Hermes FAQ
 
DHL Express Tracked One Working Day Delivery up to 1kg: £15.17
 
International Shipping

We use Royal Mail International Tracked & Signed as our standard shipping method for international orders. Prices are generated from the zoning outlines set out by Royal Mail. You can find out which zone your country resides in at the Royal Mail website.
Royal Mail gives an estimate of delivery within 5-7 working days of a parcel being posted. They aim to deliver to international destinations within 25 days. Some regions may experience longer delivery times due to distance and/or internal postal services processing the parcel(s).
Once a shipment is in the possession of Royal Mail, we cannot retrieve the item. Upon arrival into an international destination, most often, the national postal service will take over from Royal Mail. 

Some countries are excluded from the Signed service and will be sent as Tracked parcels.Others are excluded from the Tracked service and will be sent as Signed.
For more information, please click here: Royal Mail International Service Coverage

Europe
International Tracked & Signed up to 100g: £7.00
International Tracked & Signed up to 249g: £10.00

International Tracked & Signed from 250g up to 499g: £11.50

 International Tracked & Signed from 500 up to 749g: £12.50

 International Tracked & Signed from 750 up to 999g: £15.00

Orders over £100: Free Shipping

USA & Canada
International Tracked & Signed up to 100g: £7.00
International Tracked & Signed up to 249g: £10.85
International Tracked & Signed from 250g up to 499g: £13.65
International Tracked & Signed from 500 up to 749g: £15.75
International Tracked & Signed from 750 up to 999g: £18.40
Orders over £100: Free Shipping

Express 3-4 Day Service via DHL 

Up to 500g: £12.07

This service is provided by DHL. Collections by courier occur the day after an order is placed. Collections will be arranged on the day of ordering within working hours. Orders placed after 5pm Thursday will be processed Friday for collection the following Monday (excluding public and bank holidays). Orders placed after 5pm GMT Friday will be processed the following Monday (excluding public and bank holidays) for collection the following Tuesday.

Rest Of The World
International Tracked & Signed up to 100g: £7.00
International Tracked & Signed up to 249g: £11.25
International Tracked & Signed from 250g up to 499g: £14.10
International Tracked & Signed from 500 up to 749g: £16.80
International Tracked & Signed from 750 up to 999g: £19.35
Orders over £100: Free Shipping
For information on who delivers your parcel (dependent on the service(s) available in your country), please read the following links:
 
Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

Where the buyer has changed their mind about their purchase and wishes to return the item for reasons outside of faults or retailer error, the buyer pays return postage.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. On rare occasions, we will receive items back to us as the postal or courier service has been unable to deliver. We will notify you of the circumstances to arrange either redelivery or a refund. Redelivery will require postage to be paid by the customer in instances where they were unavailable to receive the item(s) or have provided incorrect shipping information. The postage fee will vary depending on the shipping destination and service used and will be determined via correspondence between Vanacci and the customer. 

Items that are declared as delivered by the postal service or courier used in a customer's order will be considered delivered and Vanacci hold no responsibility over the actions of third-party services, such as Royal Mail, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.

In cases of refunds that are not in British Pound Sterling (GBP), Vanacci will refund the British Pound Sterling (GBP) amount to the customer and are not responsible for variances in currency values against British Pound Sterling (GBP).

If after 7 days of receipt of a return we have not heard from you after we have made contact, we will process a refund for the item(s). The refund will not include shipping fees.

Where items are returned to us due to delivery not being possible or a customer has not collected or re-arranged delivery for the item(s), the item(s) will be eligible for shipping again once they are received by Vanacci at their nominated return address. Resending items will require postage to be paid and will vary by region as to the cost.