Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Where the buyer has changed their mind about their purchase and wishes to return the item for reasons outside of faults or retailer error, the buyer pays return postage.

On rare occasions, we will receive items back to us as the postal or courier service has been unable to deliver. We will notify you of the circumstances to arrange either redelivery or a refund. Redelivery will require postage to be paid by the customer in instances where they were unavailable to receive the item(s) or have provided incorrect shipping information. The postage fee will vary depending on the shipping destination and service used and will be determined via correspondence between Vanacci and the customer.

Items that are declared as delivered by the postal service or courier used in a customer's order will be considered delivered and Vanacci hold no responsibility over the actions of third-party services, such as Royal Mail, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.

In cases of refunds that are not in British Pound Sterling (GBP), Vanacci will refund the British Pound Sterling (GBP) amount to the customer and are not responsible for variances in currency values against British Pound Sterling (GBP).

If after 7 days of receipt of a return we have not heard from you after we have made contact, we will process a refund for the item(s). The refund will not include shipping fees.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.